Dear Sister Bay Utility Customers,
This email is to inform you of a change in the credit card processing company that is being utilized by Sister Bay Utilities for utility payments. Sister Bay Utilities is moving away from Xpress Bill Pay and switching over to the Caselle Citizen Payment Portal.
This change will only affect the customers that are currently signed up, or use Xpress Bill Pay, to pay their Sister Bay utility bills. This change will not affect customers that are signed up for direct pay.
If you are currently utilizing Xpress Bill Pay to pay your utility bill via auto pay or online payment, you will need to switch over to the new Caselle Citizen Payment Portal. Please go to https://sisterbaywi.ourcommunityconnect.com/ to enroll. I have also added a link to the Community Connect portal flyer with a QR code to make it easier to sign up. Please click on the attached first-time portal user guide to help with the sign up process.
All Customers who utilize autopay or online payments through Xpress Bill Pay must switch to the Caselle Citizen Portal by August 31, 2026. After August 31, 2026, any utility payments made with Xpress Bill Pay, will be denied.
Please note that everyone will have to sign up for paperless billing again through the new Community Connect Portal. All paperless billing requested had to be removed during the transition. Sorry for any inconvenience.
Thank you,
Kara Kroll
Utilities Clerk
Village of Sister Bay
PO Box 655
Sister Bay, WI 54234
P: (920) 854-2246
