The Wastewater Treatment Plant is located at 2124 Autumn Court. For questions related to operations please call: 920-854-2246.
The Utility billing office is located at 2383 Maple Drive. For questions related to billing please call 920-854-4118.
Sister Bay Utilities currently bills for water and sewer services quarterly. Billing cards are mailed out by the tenth day of the month following the end of each calendar quarter. Example: Customer usage for the first quarter is calculated from January 1st through March 31st, and billing cards will be mailed by April 10th.
The Utilities Clerk is available to answer billing questions by phone Monday through Friday between 8:00am and 4:00pm at 920-854-4118. Questions can also be sent to [email protected] at any time.
XPRESS BILL PAY
If you are interested in paperless billing or any of the online payment options available please click the following logo to be directed to the Xpress Bill Pay website.
DIRECT PAY
If you are interested in our Direct Pay option, please complete, sign, and return the Direct Authorization Form (link below) with a voided check to the Utilities. Once your information has been verified, the reminder “DO NOT PAY, DEDUCTED ON DUE DATE” will appear on your billing card and the total will automatically be deducted from your checking account on the due date.
CONSUMER CONFIDENCE REPORTS
A Consumer Confidence Report, (CCR), is required by the Federal Environmental Protection Agency, (EPA). The report must be prepared and made available by all community water systems in order to provide information concerning water quality for the previous monitoring year. This report identifies detected contaminants, compliance with drinking water rules, and educational language; it is based on information reported to the Wisconsin Department of Natural Resources, (DNR). Please click on one of the following links to access the most recent information for the Village of Sister Bay Water & Sewer Utilities.
Click Here To Access the 2022 Consumer Confidence Report
Click Here to Access the 2022 Drinking Water Quality Brochure
DIRECT PAY
If you are interested in our Direct Pay option (withdraws directly from your bank account), please complete, sign, and return the Direct Authorization Form (link below) with a voided check to the Utilities. Once your information has been verified, the reminder “DO NOT PAY, DEDUCTED ON DUE DATE” will appear on your billing card and the total will automatically be deducted from your checking account on the due date.
Click Here to Access the Direct Pay Authorization Form for SISTER BAY CUSTOMERS
Click Here to Access the Direct Pay Authorization Form for LIBERTY GROVE CUSTOMERS (homes North of Hill Rd)
BILLING CONCERNS
The Utilities Clerk is available to answer billing questions by phone Monday through Friday between 8:00am and 4:00pm by calling 920-854-4118 or emailing [email protected].
WATER & SEWER CONCERNS
Utilities employees are available to assist with concerns in the field. Please call the Wastewater Treatment Plant Monday through Friday between 7:00am and 3:00pm at 920-854-2246 to make an appointment.
PRIVATE WELL TESTING
In order to prevent unused, unsafe, or improperly constructed wells from serving as a passageway for contaminated surface or near surface waters to our drinking water supply, it is required that all private wells be tested and permitted every five years.
Safe water testing bottles and forms can be obtained at the following locations:
- The Sister Bay Wastewater Treatment Plant (Monday – Friday 7:00am – 3:00pm)
2124 Autumn Court - Sister Bay Administration Office (Monday – Friday 8:00am – 4:00pm)
2383 Maple Drive